[Dhaka, April 7, 2011]: Airtel Bangladesh has initiated new and innovative roaming services to be more cost effective for the roamers. This will not only help to save up to 50 per cent costs while roaming to India and Sri Lanka but also enhance roaming satisfaction of inbound and outbound roamers.
The new services will include access to home country Short Code and Smart Call Assistant for inbound roamers to make them feel at home and Roaming Quality Monitoring to get a clear roaming network visibility (to enhance quality) for both inbound and outbound roamers.
Introducing these innovative services, CEO and Managing Director of Airtel Bangladesh Mr. Chris Tobit said, “Airtel always seeks the satisfaction of its customers in every possible way. We have made International Roaming services affordable by reducing the cost for roaming in India and Sri Lanka.
Beside this, he added, “we have launched three new IR services for both inbound and outbound roamers. These new services are a reflection of airtel’s vision to offer new, innovative and affordable services for our subscribers. airtel is coming up with more innovative and attractive services to get closer to what we love.”
The Short Code service is being introduced to make the inbound roamers feel at home. Through this service inbound roaming subscribers will be able to access short code services (Home short codes) like emergency number, voicemail, customer care number etc while roaming on airtel Bangladesh network. This service will be applicable only for inbound roamers.
Smart Call Assistant (SCA) helps inbound roamers (latched with airtel network in Bangladesh) to dial phone numbers (if it’s not in international format) from their phone book on right format. It significantly eases local and international call dialing for roaming subscribers by automatically correcting dialing mistakes and ensuring a smooth service usage experience. This service is also applicable only for inbound roamers.
Roaming Quality Monitor (RQM) allows getting a real time view of the network and service performance experienced by roamers, including call and data failures, service adoption trends, Quality of Service (QoS), inter-carrier validation of value-added services and more. This service will ensure that subscribers are getting the best network experience across the world. This will be applicable for both inbound and outbound roamers.